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Here is a list of legitimate online chat agent jobs you can do from home. 18 Online Chat Agent Jobs You Can Do From Home. Are you looking for remote chat agent jobs where you don’t have to talk on the phone?

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Keep reading, this post has you covered. Back when I was in college, I worked for a telemarketing company. While the gig itself was flexible and paid well, it exhausted me. More often than not, people did not want to converse on the phone (which I get), so I would have to deal with their anger, irritation, and lots of curse words and hang-ups. Over time, I dreaded going in to work. After college, I worked for Medicaid, doing prior authorization for nursing visits and home medical equipment. Again, I was on the phone for long periods dealing with disgruntled providers — no fun! While many work from home jobs are phone-based, the Internet has opened up a new breed of customer service that does not require being on the phone. In fact, live customer service chat is becoming increasingly popular every day. Some of these online chat agent jobs require background knowledge of a specific area, and many of them require you to type a certain number of words per minute, so make sure you read all of the fine print before applying. What are the requirements for being a remote chat agent? To become an online chat agent, most companies require applicants to have a high school diploma or GED, excellent written communication skills, and a fast and accurate typing speed. Many companies also require at least one year of customer service experience, however, there are some companies that will hire beginners without any experience. You’ll also need a computer or laptop, a hard-wired, reliable internet connection, and a quiet place to do your work. 18 remote chat agent jobs you can do from home. Remote chat agent jobs are in high demand. There are usually more applicants than there are open positions. If you’re set on being a chat agent, you’ll need to check with these companies frequently to see if any new openings arise. If they offer email job alerts, I highly suggest signing up for them so that you don’t miss any new openings. 1. ACD Direct – Agents. ACD Direct hires independent contractors for a variety of call-based positions, however, they are constantly expanding their offerings, and they may occasionally have non-phone positions. Existing agents will get priority for the non-phone positions, so you’ll need to spend some time on the phone before being eligible for the non-phone gigs. ACD Direct does not hire in the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota. Must pass a criminal background check. ACD Direct gets a 3.2-star rating on Glassdoor.com. 2. Chatdesk – Chatdesk Expert. Chatdesk is a New York-based company that hires freelance customer support agents to handle inquiries via social media (Facebook, Instagram, Twitter (X), and TikTok), email, text, and chat. Shifts are flexible, and you can work days, nights, and weekends. For these entry-level roles, you’ll need the following: At least 18 years of age. Excellent communication skills and attention to detail. Your own computer and internet access. Chatdesk gets a 4.4-star rating on Glassdoor.com. 3. Concentrix – Home Agent. Concentrix provides business solutions to a wide variety of companies, and sometimes, they contract with companies that need remote chat agents. These positions tend to fill fast, so you’ll want to check with them periodically for openings. Online chat associates are responsible for providing basic to complex customer and technical support. Hires in most states in the US, as well as global locations. According to Indeed, the average pay is at least $15.18 per hour, these are W2 roles. Concentrix gets a 4-star rating on Glassdoor.com. 4. Foundever – Customer Service Agents. Foundever, formerly the Sitel Group, hires full-time and part-time W2 employees to provide customer service to brands from around the globe. Many jobs include phone work, but they do occasionally have chat, email, and social media positions available. The average pay rate is $16-$18 per hour, according to past job openings. Foundever hires beginners with a high school diploma or GED. Some positions are location-dependent. Foundever gets a 3.8-star rating on Glassdoor.com. 5. Guitar Center – CHAT Agent. Guitar Center occasionally has full-time remote and hybrid job openings for remote chat and sales agents. These positions tend to be location-dependent, and agents must have the following qualifications: Applicants need to be music lovers and have a passion for helping people. You’ll need a high school diploma or GED and at least two years of experience. You must be able to type 30 words per minute (WPM). Use the keyword remote when you’re searching on their website. Guitar Center gets a 3.1-star rating on Glassdoor.com. 6. Hopper – Travel Experience Agents. Hopper hires full-time agents with at least two years of experience using a global distribution system (Sabre, Apollo, or Amadeus). In this role, you’ll assist customers using email and chat. Hopper offers a competitive salary and extensive benefits, including health insurance. They hire employees from all around the world. Hopper gets a 3-star rating on Glassdoor.com. 7. InboxDone – Inbox Managers. InboxDone hires US-based freelancers to manage email, social media, help desk tickets, and other administrative duties. For these part-time positions, no experience is needed, but you should have excellent communication skills, be detail-oriented, and have a high level of empathy and emotional intelligence. In these roles, you can work from wherever, and you’ll have a flexible schedule. The starting pay rate is $17 per hour, plus paid holidays and bonuses. You’ll need to provide your own laptop and internet connection. InboxDone gets a 4.9-star rating on Glassdoor.com. 8. LiveChat – Support Hero. LiveChat occasionally has remote job openings for support heroes (chat agents). The pay rate for this role is unknown. You’ll need fast and accurate typing skills, at least 40 WPM. Must have a perfect command of the English language. LiveChat, owned by Text, receives a 3.9-star rating on Glassdoor.com. 9. LiveWorld – Social Media Agents. LiveWorld hires part-time social media agents to perform tasks like social media moderation, customer support, engagement, and monitoring. Must have 2-3 years of experience in online moderation and strong typing skills. Must have the availability to work some nights, weekends, and holidays. I heard from one reader that this position pays minimum wage. LiveWorld gets a 3.7-star rating on Glassdoor.com. 10. ModSquad – Mods.